Technical Requirements

1. Internet connection:

Minimum Requirement


Broadband connection with a consistent minimum download speed of around 1.5 Mbps. Broadband connection with a consistent speed of around 4Mbps                                            

2. Web Browser:


Minimum Version    

Recommended Version   


Google Chrome

60.0    Latest

Mozilla Firefox

55.0 Latest

Microsoft Internet Explorer

10 Latest Version 10 is required for drag-and-drop upload of files from outside the browser into PLUS. Version 11 (or latest) is recommended as there are some known compatibility issues with Internet Explorer 10 and below. 

Apple Safari             

7 Latest Some known compatibility issues with safari 7 and below.

3. Web Browser Settings

You will need to have the following settings enabled on your web browser:

Browser Settings                   


Enable cookies

Required to keep track of your login session

Enable Javascript

Required if you wish to use the drag-and-drop file upload functionality. 

Enable Flashplayer

Some courses have interactive flash and/or animated learning materials. If this applies to your course, you will need to enable flash on your web browser. 

Enable pop-ups

To improve your experience we use pop-up windows in particular areas of our site. Please consult the instructions for your browser to enable pop-ups. 

*Browser setting instructions can be found by clicking on the following links:


Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

Apple Safari


Note: In most browsers, you can make an exception if you don't want to use these settings for all websites.

4. Activities

The courses on PLUS contain a number of different activities. On commencing these activities you may find that you require additional software tools. These are outlined below.

Adobe flash player (also required for YouTube videos)




The course notes are given in PDF format. To view PDF files, you will need a PDF reader installed on your computer. Adobe Reader is free to download and includes a browser plugin allowing you to view the PDF through your web browser.


Most of our videos are hosted on our server in MP4 format an are playable in most up to date web browsers. In some cases we may use YouTube to embed a video on a page. Please see the recommendations given by YouTube

We understand that some companies may have blocked access to YouTube from within their premises. If this applies to you and you cannot access PLUS from any other location, please contact us for an alternative at


Some courses require the submission of documentation as part of an assessment. In order for us to view these documents we ask that you submit in the following file formats only: .pdf, .docx, .rtf, .txt. , .xlsx, .odt , .pptx.

Please note that apple does not currently support file uploads through ipad safari directly to website forms. However, you can upload documents directly to google drive via the Google Drive app and insert a link to this document within a website form.

Lessons, Excercises & others

Some of our courses may contain interactive media, audio files or flash video. To easily access this content you will find it helpful to enable flash on your web browser and install the following applications:

QuickTime for apple users

VLC media player for windows users

 5. Troubleshooting

If you encounter any problems while accessing PLUS, please refer to our troubleshooting guide

Please note Polaris Learning cannot be held responsible for configuring your web browser or any software of hardware needed to access our websites.

Please consult with your company IT contact if you require help to access the internet or in configuring your software or hardware.